FAQ

Please call our office to have your prescription refilled. Alternatively, you can have your pharmacist contact our office for the refill.

We recommend bringing a driver with you for most treatments, you will be notified prior to your appointment if a driver is needed.

You will be provided with instructions for the scenarios following your treatment or procedure but you can also contact our office for guidance.

Your ophthalmologist may suggest conducting additional tests to examine your eyes further. For example, a colour vision test, a stereo vision test, or an orthoptic examination by Dr. Hackenberg when you have concerns about double vision (diplopia) or eye misalignment - in general: strabismus.

Depending on your eye condition, symptoms, and visual disturbances, we will conduct various tests throughout your exam. As said in the Services section, we will test your eyes with different instruments on ophthalmic machines and equipment.

When checked in at the reception, please advise our receptionist of your current cell number, address, family physician or specialist, and pharmacy. Please bring your provincial health card and your prescription glasses for your appointment. During the screening tests by our team, we will ask you about your ocular and medical history, overall health and lifestyle; all this information is crucial for further diagnosing and managing your possible eye condition. In addition, be prepared to tell us about all your medications, eye drops, and corrective glasses/contact lenses.